Refund and Returns Policy

1. Return Window

We offer a 30-day return policy from the date your order is delivered.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must be unused and in its original condition
• The original packaging must be intact
• All accessories, manuals, and tags must be included
• Valid proof of purchase is required

3. Non-Returnable Items

The following items cannot be returned:

• Pet food
• Hygiene products
• Personalised or customised products
• Gift cards
• Clearance or final-sale items
• Used products

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

Contact us within 48 hours if you receive:

• A damaged product
• A product with a manufacturing defect
• An incorrect product

Please provide your order number and clear photos of the affected product so that we can assist you.

5. How to Start a Return

To request a return, please email us at:

Email: support@whispetto.com

Please include the following information:

• Your order number
• Clear photos of the product
• The reason for your return

6. Return Approval

Our customer support team will review your return request. If your return is approved, we will provide you with the return instructions.

Please do not send any products back before receiving approval from our customer support team.

7. Return Shipping

WHISPETTO will cover the return shipping cost if the return is due to:

• An incorrect item being delivered
• A damaged item
• A manufacturing defect
• An error made by WHISPETTO

The customer will be responsible for the return shipping cost if the return is due to:

• A change of mind
• Ordering the wrong product

Original shipping charges are non-refundable unless the return is caused by an error made by WHISPETTO.

8. Refund Process

Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

9. Exchanges

To request an exchange, please contact our customer support team.

All exchange requests are subject to product availability. If the requested replacement product is unavailable, we may offer a refund or an alternative product.

10. Contact Us

For return, refund, or exchange enquiries, please contact us at:

Email: support@whispetto.com