Refund and Returns Policy

 1.⁠ ⁠Return Window

We offer a 30-day return policy from the date your order is delivered.

 2.⁠ ⁠Return Eligibility

To qualify for a return:

Product must be unused
Original packaging must be intact
All accessories and tags included
Proof of purchase required
 3.⁠ ⁠Non-returnable Items

The following items cannot be returned:

Pet food
Hygiene products
Personalized products
Gift cards
Clearance items
Used products
 4.⁠ ⁠Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

Damaged products
Manufacturing defects
Incorrect products

Please contact us within 48 hours.

 5.⁠ ⁠How to Start a Return

Email:

support@whispetto.com

Please include:

Order Number
Product Photos
Reason for Return
 6.⁠ ⁠Return Approval

After reviewing your request, our customer support team will provide return instructions if your return is approved.

 7.⁠ ⁠Return Shipping

If the return is due to:

WHISPETTO error

Wrong item
Damaged item
Manufacturing defect

WHISPETTO will cover the return shipping cost.

If the return is due to:

Customer changed mind
Ordered the wrong product

The customer is responsible for return shipping costs.

 8.⁠ ⁠Refund Process

Once your returned product has been received and inspected, your refund will be processed.

Approved refunds will be returned to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

 9.⁠ ⁠Exchanges

If you wish to exchange a product, please contact our customer support team.

Exchange requests are subject to product availability.

10.⁠ ⁠Contact Us

support@whispetto.com