Shipping Policy
1. Shipping Destinations
We currently ship to selected countries worldwide, including:
- United States
Additional shipping destinations may be added in the future.
2. Order Processing
Orders are processed, verified, quality-checked, and packed within 1–3 business days after payment confirmation.
Processing times may be extended during peak seasons, promotional campaigns, or public holidays. Customers will be notified by email if there are any significant delays.
3. Shipping Methods
WHISPETTO partners with trusted logistics providers to deliver your order safely.
Depending on your location, shipping carriers may include:
- DHL
- FedEx
- UPS
Shipping carriers are selected based on the destination and service availability.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
- Shipping destination
- Parcel weight
- Package dimensions
Free shipping promotions may be available for selected countries or qualifying order values.
5. Estimated Delivery Time
The estimated delivery time for the United States is:
- 5–12 business days
Delivery times are estimates only and may vary depending on the destination, carrier, customs clearance, weather conditions, or other circumstances beyond our control.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, value-added tax (VAT), or other local fees.
These charges are determined by the customs authority of the destination country and are the responsibility of the customer.
7. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, additional shipping charges may apply for redelivery or reshipment.
8. Lost or Delayed Shipments
If your shipment is significantly delayed or confirmed as lost by the shipping carrier, please contact our customer support team.
We will work with the carrier to investigate the shipment and provide an appropriate solution, which may include a replacement or refund where applicable.
9. Damaged, Incorrect, or Incomplete Shipments
Please inspect your package upon arrival.
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours and provide:
- Your order number
- Clear photos of the package and affected products
- A description of the issue
Our customer support team will review the issue and assist you as quickly as possible.
10. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and shipment details.
Tracking information may take up to 24 hours to become available after your order has been dispatched.
11. Contact Us
For questions regarding shipping or delivery, please contact us at:
Email: support@whispetto.com