Shipping Policy

 1.⁠ ⁠Shipping Destinations

We currently ship to selected countries worldwide, including:

United States

Additional countries may be added in the future.

 2.⁠ ⁠Order Processing

Orders are processed, verified, quality checked, and packed within 1–3 business days after payment confirmation.

During peak seasons, promotional campaigns, or holidays, processing times may be extended. Customers will be notified by email if there are significant delays.

 3.⁠ ⁠Shipping Methods

WHISPETTO partners with trusted logistics providers to deliver your order safely.

Depending on your location, carriers may include:

DHL
FedEx
UPS

Shipping carriers are selected based on destination and service availability.

 4.⁠ ⁠Shipping Fees

Shipping fees are calculated at checkout based on:

Destination
Parcel weight
Package dimensions

Free shipping promotions may apply for selected countries or order values.

 5.⁠ ⁠Estimated Delivery Time

Estimated delivery times are:

United States

5–12 Business Days

Delivery times are estimates only and may vary.

 6.⁠ ⁠Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees.

These charges are determined by the destination country’s customs authority and are the responsibility of the customer.

 7.⁠ ⁠Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping charges may apply for reshipment.

 8.⁠ ⁠Lost or Delayed Shipments

If your shipment is significantly delayed or confirmed lost by the carrier, please contact our customer support team.

We will work with the carrier to investigate the shipment and provide an appropriate solution, including replacement or refund where applicable.

 9.⁠ ⁠Damaged Shipments

Please inspect your package upon arrival.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with:

Order Number
Photos
Description of the issue

Our team will resolve the issue as quickly as possible.

10.⁠ ⁠Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to become available.

11.⁠ ⁠Contact Us

If you have any questions regarding shipping, please contact:

support@whispetto.com